This Warranty applies to physical goods, and only for physical goods, purchased from Rustic Territory. Our warranties are valid for a period of 2 years or (730) days after purchase date.
What does this 2 Year warranty cover?
This 2 Year Warranty covers the following:
- Covers any defects in materials used to manufacture your product.
- Covers any defects in worksmanship under normal use.
- Covers any broken components under normal designed use.
- Covers any broken components due to shipping and handling.
What will we do to correct problems?
Rustic Territory will honor the 2 year warranty in one of the following ways:
- Repair the product, at no charge.
- Replace the product, at no charge.
- If the product is no longer being manufactured, issue you a refund for the damaged product.
How long does the coverage last?
The Warranty Period for Physical Goods purchased from Rustic Territory is 2 year or (730) days from the date of purchase. Please Note: Purchase must include 2 year warranty plan. (No purchase of warranty will result in no warranty package honored.)
A replacement Physical Good or part assumes the remaining warranty of the original Physical Good or (180) days from the date of replacement or repair, whichever is longer.
What does this warranty not cover?
This 2 Year Warranty does not cover any problem that is caused by:
- Conditions, malfunctions or damage not resulting from defects in material or workmanship.
- Damage caused by unauthorized modification of product.
- Damage caused by natural disasters.
- Theft or Loss of the product.
What do you have to do?
To obtain warranty service, you must first contact us with your discrepancy and we will coordinate the most appropriate solution for you.
Submit all warranty requests to:
We mainly ship via USPS & UPS. Occationally via FEDEX. (All these shipping methods work off Size & Wt.)
Please Note: Our items are larger than they look and a majority of them are also heavy. So for those reasons:
We charge Flat Rates for shipping based off of your order total. And if the shipping goes over that flat rate, we pay the rest. Here is a break down of our Shipping Flat Rates by order total:
Order Total: $0-$19.99 (Shipping Rate= $9.97)
Order Total: $20-$39.99 (Shipping Rate= $11.97)
Order Total: $40- $69.99 (Shipping Rate= $13.97)
Order Total: $70-$79.99 (Shipping Rate= $15.97)
Order Total: $80-$99.99 (Shipping Rate= $17.97)
Order Total: $100+ (Shipping Rate= FREE)
And you Always get FREE Shipping with No Order Minimums when you're a Catalog Club member. You can learn more about that here.
We have a 100% Satisfaction Guarantee on all our products. If you don't Love your item for any reason, just notify us within 30 Days of delivery. And we will cover the Return Shipping & issue you a refund. If your product ever arrives damaged, just notify us within 10 Days of delivery and we will ship you a FREE Replacement. See Returns & Refunds Policy Here.
You can also get a 2 Year Warranty on all your farmhouse products at time of purchase.