FAQ


Frequently Asked Questions:
  1. If I need help making a purchase or have a question, what do I do?
  2. Is shipping Free?
  3. Do you Offer Expedited Shipping?
  4. Do we ship to Hawaii & Alaska?
  5. Do we ship to Canada?
  6. Where can I find my Tracking Number?
  7. How Long does it take to receive my order?
  8. Do you Offer Warranties on your products?
  9. What if I want to stay in the loop on all the Hottest Releases?
  10. Do you have Catalogs? If so, how can I get mine?
  11. How do I Sign up for the Rustic Candle Box?
  12. I received or purchased a Digital Gift Card, how do I use it?
  13. My friend sent me a Digital Gift Card for $50, but I only need to use $25 for my purchase. Can I get the extra back?
  14. Is there an Expiration Date on a Digital Gift Card?
  15. What if my farmhouse decor gets broken during shipment?
  16. What if something is missing from my Order when I receive it?
  17. What if I want to return something?
  18. How do I cancel my Catalog Club or Rustic Candle Box Subscription?
  19. What if I need Immediate Customer Support?
  20. How do our Auctions work? When are they?

Answers:

  1. You can email our Support team 24/7 with any questions or concerns you may have about the product you are interested in. We will get back to you as soon as possible. Normally with in 1-4 hours. Send your emails to Support@RusticTerritory.com However, if you need immediate support you can reach someone during Business Hours (Mon-Fri 8AM-5PM CST) at 1-855-RUSTIC-T (Call/Text) or message us with the Facebook Messenger Chat. 
  2. You can get Free Shipping by spending over $99 when you live in the lower 48 States. You can also get Free Shipping while a Catalog Club member. See details on here.
  3. We used to offer Expedited Shipping. But since COVID-19 we have been unable to give this option as shipping times have been more unpredictable. 
  4. We currently do not ship to Hawaii or Alaska. We are working to Expand into these regions soon. We apologize for this inconvenience. 
  5. We now ship to Canada for a Standard Shipping Fee of $40. This covers all Customs & Extra Shipping Fees Applicable.
  6. We send all Tracking Numbers and Updates via Email. Which ever email you used to place your order is where you will receive shipping updates.
  7. Since COVID-19 we have been telling our customers to expect delays. Our current delivery time can range from 1-4 weeks. But normally are delivered in less than 2 weeks. We apologize in advance for any inconviences. 
  8. Yes, we offer 2 Year Warranties on all our Products. Purchase of the Warranty is Required at time of Purchase to Qualify. For terms or questions about our Warranty please see our Refund & Warranty Policy. If you did not see the option to purchase a Warranty at time of purchase, please contact us same day to make sure we can get your products covered.
  9. If you want First Hand knowledge of all the Latest Sales and access to our Monthly Discounts, Simply sign up for our email Newsletter. You even get a 15% Off Coupon when you Sign Up. Go Here to get Started: Newsletter
  10. Yes, we do have Catalog's. We ship them on a Quarterly Basis with Spring, Summer, Fall and Winter Editions. You can Sign Up to get yours Here: Catalogs
  11. To sign up and learn more about our Rustic Candle Box, click here: Rustic Candle Boxes
  12. Digital Gift Cards are designed to avoid wait times of Slow Snail Mail. Once purchased, an email with the Digital Gift Card will be sent to you, you can use it yourself or forward to friends or family. There will be a Code on it that looks similar to this: "X123ABC999KEIO" Simply use this Code in the Discount box at Checkout to receive that total Off your Order. 
  13. If you want to use your Digital Gift Card to buy something of lesser value than the amount of the Card. You should call or email us after the purchase and we can issue you a new Gift Card with the remaining balance.
  14. No, there is no Expiration Date on any of our Digital Gift Cards.
  15. For any Broken items please contact us within 10 days of delivery at Support@RusticTerritory.com. And DO NOT discard the box or anything in it. We will want pictures for our records. Then we will begin our Free Replacement Process. For more details see our Replacement Policy.
  16. Please always open your package as soon as you receive it to verify it's contents. If anything is ever missing please contact us within 10 days of delivery at Support@RusticTerritory.com. You must keep the box and all its contents until you reach out to us. We will want pictures for our records. We will ask you questions about the taping on the box to investigate any possible thefts. Then we will begin the Free Replacement Process. You can see more details on our Replacement Policy.
  17. We offer Free Returns. If you wish to make a return please contact us within 10 days of delivery and keep the original box for return shipping. Email us at Support@RusticTerritory.com and we will send you a Pre-Paid Return Label. Once your Return has been received we will issue you a Refund for your Item. Shipping and Handling charges are Non-Refundable. Please allow your bank 5-10 business days to credit the funds back in your account. See our Returns Policy for more details.
  18. Send all cancellation requests to us at Support@RusticTerritory.com. We will process them promptly and you will get an email confirmation for your records when it is complete. 
  19. For all Customer Support we typically recommend our email address of Support@RusticTerritory.com. We process all customer support there as a central location. It keeps everything organized and accountable. However, if you need immediate support you can reach someone during Business Hours (Mon-Fri 8AM-5PM CST) at 1-855-RUSTIC-T (Call/Text) or message us with the Facebook Messenger Chat. 
  20. Each Sunday we have a live Auction that begins by 12 PM CST. All our Auctions are (Free to Enter, Free to Bid, Free Shipping if you Win!!!) How our Auction works: Create an Account, accounts can be used for easier checkouts and also to gather RT Reward points. Creating an account is FAST. Then place your bid & wait. You will not get charged by placing a bid. Each time someone outbids you, you will receive an email notification. Auction ends at Midnight on Sunday's. If you win, you will receive an email notification on Monday with link to pay & a Free "Ground" Shipping Coupon. Once payment is received your order will be shipped out as normal. If you do not receive an email, you did not win. If you still want the item, please contact us at Support@RusticTerritory.com and we can assist you.