FAQ


Frequently Asked Questions:
  1. If I need help making a purchase or have a question, what do I do?
  2. Is shipping Free?
  3. How Long does it take to receive my product?
  4. How do I track my order?
  5. What if I want to stay in the loop on all the Hottest Releases?
  6. I received or purchased a Digital Gift Card, how do I use it?
  7. My friend sent me a Digital Gift Card for $50, but I only need to use $25 for my purchase. Can I get the extra back?
  8. Is there an Expiration Date on a Digital Gift Card?

Answers:

  1. You can email our Support team 24/7 with any questions or concerns you may have about the product you are interested in. We will get back to you as soon as possible. Normally with in 24 hours. Send your emails to Support@RusticTerritory.com or Facebook Message us on Messenger for Real Time Response.
  2. You can get Free Shipping by spending over $49 when you live in the USA.
  3. Typically we see our orders delivered in about 3-7 business days. Please allow extra time around holidays. 
  4. Once your product has been shipped, you will be notified via email with a tracking ID. Copy that tracking ID and enter it inside our Track Your Order link on our website menu. This will give you Real time Shipping Status.
  5. If you want First Hand knowledge of all the Latest Sales and access to our Monthly Discounts, Simply sign up for our email Newsletter. Link is at bottom of Home page. Happy Shopping.
  6. Digital Gift Cards are designed to avoid wait times of Slow Snail Mail. Once purchased, an email with the Digital Gift Card will be sent to you, you can use it yourself or forward to friends or family. There will be a Code at the bottom that looks similar to this: "GiftCardCoupon" Simply use this Code in the Discount box at Checkout to receive that total Off your Order. 
  7. If you want to use your Digital Gift Card to buy something of lesser value than the amount of the Card. You will be emailed another Digital Gift Card after your purchase with your remaining balance on it. 
  8. No, there is no Expiration Date on any of our Digital Gift Cards.