If you’re not satisfied with an item that you purchased on Rustic Territory, you can initiate a return within 10 days after delivery for a full refund, as long as the item is in its original condition and packaging. Items that have been used or damaged in any way may not be returned.
To return an item, send your request to Support@RusticTerritory.com and follow the instructions. You will be responsible for return shipping costs (except in instances where the item arrived damaged or defective). Note that the option to initiate a return will only be available for 10 days after delivery.
We recommend insuring your return shipment and using a trackable shipping method. Refunds will not be issued for items damaged in return transit or for returns that are never received. The following items may not be returned:
- Items that have been damaged
- Gift cards
You may cancel an order within 30 minutes after placing the order by sending your request to Support@RusticTerritory.com. Note that the option to cancel will no longer be available after 30 minutes of placing order. After that point, the order will be processed for delivery to you.
If you would like to cancel an order after 30 minutes, contact us immediately at Support@RusticTerritory.com for cancellation request. Please note that we cannot guarantee that your order can be canceled after 30 minutes, but we’ll try our best to help.
In the unlikely event that an item you ordered arrives damaged or is defective, you may return it for a replacement or a full refund, as long as you report the issue within 10 days after delivery of the item. You will not be responsible for the shipping costs to return or replace the item, if it arrived damaged.
Important note: if the damaged item was shipped through a freight carrier or white glove service, then you must report the issue within 5 days after delivery to be eligible for a replacement or refund. It’s critical to report the issue within that time period so that a claim can be filed with the carrier. We encourage you to inspect the packaging of the item before you accept the item from the carrier. If the packaging or the item appears damaged when it arrives, you should take pictures of the damage and you may inform the carrier and refuse delivery. In that case, please report the issue and you can choose to receive a replacement or a refund.
To report an issue with an item, please contact us at Support@RusticTerritory.com and follow the instructions provided. You will be required to submit photos of the damage or defect. The seller may also ask you to submit photographs of the original packaging if it was damaged. You are not required to keep the original packaging to return a damaged or defective item, but submitting a photo of the original packaging could help expedite your return if the item was damaged in transit. Note that the option to report damage or a defect qualify only for 10 days after delivery for items shipped by parcel and for 5 days after delivery for items shipped through a freight carrier or white glove service. You can find the type of delivery (parcel or freight) listed on your shipment confirmation email.
If you choose to get a refund for an eligible returned, damaged or defective item (as specified above), you’ll be refunded the purchase price and applicable sales tax. For damaged or defective items, you will also receive a refund for any amount you may have paid through Rustic Territory to have the item shipped to you. For items that were not damaged or defective, the return shipping costs will be deducted from the amount of the refund due to you, if you use a return shipping label provided by Rustic Territory.
Refunds will be issued to the original method of payment shortly after Rustic Territory receives and processes the eligible item. If we are unable to refund the original method of payment, Rustic Territory will provide you with store credit for the amount of the refund due to you, which may be used for purchases on www.RusticTerritory.com..
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will find out about your return.
To return your product, ship it to:
3000 S. Hulen Street, STE 124 #1042
Fort Worth, TX. 76109