If you’re not satisfied with an item that you purchased on Rustic Territory, you can initiate a return within 10 Days of Delivery for a full refund, as long as the item is in its original condition and packaging. Items that have been used or damaged in any way may not be returned.
To return an item, send your request to Support@RusticTerritory.com and follow the instructions. We will send you a Pre-Paid Return Label for the Original Package. Extra Shipping Costs may apply if shipped in another box size and you would be responsible for covering the difference out of pocket.
If your shipment gets damaged during transit, please contact us upon arrival to initiate a replacement with in 10 Days of Delivery. After this window, we assume you are happy with your product and have decided to keep it. We will require pictures be sent to validate your damage claims to Support@RusticTerritory.com Once this has been completed and verified, we will ship you replacements and send you a Pre-Paid Return Label for the damaged product. Please note: you must return it in its original packaging or Extra Shipping Fees May Apply. You will be responsible to cover any extra shipping fees due to not returning the item in it's original package.
The following items may not be Returned:
- Items damaged after delivery
- Gift cards
You may cancel an order within 30 minutes after placing the order by sending your request to Support@RusticTerritory.com. Note that the option to cancel will no longer be available after 30 minutes of placing order. After that point, the order will be processed for delivery to you.
If you would like to cancel an order after 30 minutes, contact us immediately at Support@RusticTerritory.com for cancellation request. Please note that we cannot guarantee that your order can be canceled after 30 minutes, but we’ll try our best to help.
In the unlikely event that an item you ordered arrives damaged or is defective, you may return it for a replacement or a full refund, as long as you report the issue within 10 days after delivery of the item. You will not be responsible for the shipping costs to return or replace the item, if it arrived damaged.
Important note: if the damaged item was shipped through a freight carrier or white glove service, then you must report the issue within 10 days after delivery to be eligible for a replacement or refund. It’s critical to report the issue within that time period so that a claim can be filed with the carrier. We encourage you to inspect the packaging of the item before you accept the item from the carrier. If the packaging or the item appears damaged when it arrives, you should take pictures of the damage and you may inform the carrier and refuse delivery. In that case, please report the issue and you can choose to receive a replacement or a refund.
To report an issue with an item, please contact us at Support@RusticTerritory.com and follow the instructions provided. You will be required to submit photos of the damage or defect. The seller may also ask you to submit photographs of the original packaging if it was damaged. You are required to keep the original packaging to return a damaged or defective item, and submitting a photo of the original packaging could help expedite your return if the item was damaged in transit. Note that the option to report damage or a defect qualify only for 10 days after delivery. You can find the type of delivery (parcel or freight) listed on your shipment confirmation email.
If you choose to get a refund for an eligible returned, damaged or defective item (as specified above), you’ll be refunded the purchase price and applicable sales tax. For damaged or defective items, you will also receive a refund for any amount you may have paid through Rustic Territory to have the item shipped to you. For items that were not damaged or defective, we can only refund the price of the product/ product(s) and or any sales tax paid to Rustic Territory. No shipping cost will be refunded, simply because we did ship it to you and acquire those costs upfront which are non refundable through the carrier for their services. Refunds will be issued to the original method of payment shortly after Rustic Territory receives and processes the eligible item. If you choose to contact us and let us know you have dropped off the return, we can verify the shipping label has been scanned by the appropriate carrier and initiate the process sooner.
Please Note: All Returns from our Store will be received back in your bank or PayPal account with in 2-5 Business days.
If we are unable to refund your original method of payment for any reason, Rustic Territory will provide you with a Store Credit or Gift Card for the amount of the refund due to you, which may be used for future purchases on www.RusticTerritory.com.
If you Ordered and Required a Refund via Facebook Marketplace, we will submit it as soon as you notify us. Then the rest is in Facebook's hands because you in fact paid them, not us. They will take over the Refund at that point. Their typical processing time is between 1-2 weeks. This is completely out of our control.
If we are unable to refund your original method of payment for any reason, Rustic Territory will provide you with Store Credit or Gift Card for the amount of the refund due to you, which may be used for purchases on www.RusticTerritory.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will find out about your return.
To return your product, ship it to:
3000 S. Hulen Street, STE 124 #1042
Fort Worth, TX. 76109